Returns & Exchanges
At SONGMICS HOME, we want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and navigate to your order history to select the item you wish to return and submit a request.
Receive Authorization
Our customer service team will review your request within 24-48 hours and provide a prepaid shipping label or return instructions.
Pack and Ship
Securely pack the item in its original packaging with all hardware and manuals included, then drop it off at the designated carrier location.
Inspection and Refund
Once our warehouse receives and inspects the item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing